Roles and Responsibilities:

• Lead design and implementation of automated Dynamics CRM solutions.
• Serve as trusted advisor to customers and teams.
• Improve business processes and recommend solution roadmaps.
• Ensure solution integrity and develop reusable assets.
• Collaborate with stakeholders to gather requirements and create prototypes.
• Guide teams on solution architecture, best practices, and coding standards.
• Oversee project delivery, ensuring alignment with goals.
• Educate teams on platform updates and new features.
• Conduct product demos and mentor team members.
• Ensure compliance with ISMS 27001.

Minimum Qualification:

• Minimum of 3 years’ experience in same role
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Technical Skills:

• Expertise in D365 CRM, Power Apps, Plugins, Workflows, and Custom Workflow Assemblies.
• Knowledge of platform integration, APIs, and architectural frameworks.
• Proficient in Sales, Customer Insights, Customer Service, Field Service, and Microsoft Social Engagement.
• Hands-on with Azure OpenAI Studio, MS D365 setup, installation, and deployment.
• Skilled in JavaScript frameworks (Node.js, Angular.js, React.js), .NET (C#), and REST APIs.
• Experience with Canvas/Model-Driven Apps, CDS, and Microsoft .NET technologies.
• Data migration and integration expertise (REST API, middleware).
• Familiar with Power Pages, Power Apps Portals, Azure services, and agile methodologies.
• Proficient in source control (GIT, VSS) and CI/CD.

Functional Skills

• Experienced MS D365 CRM professional with expertise in project delivery and fitment analysis.
• Strong knowledge of performance tuning, data integration, and migration.
• Skilled in RFPs/RFIs, program management, and risk mitigation.
• Exceptional stakeholder and vendor management abilities.
• Strong leadership, communication, and team development skills.
• Proven experience with US, Australian, and UK clients.
• Proficient in Jira, Confluence, and project management tools.