The Sales Team Lead is a high-performing Sales Representative recognized as a peer leader within the team. This role remains actively involved in day-to-day sales activities while providing informal leadership, operational support, and communication coordination. The Team Lead serves as a bridge between frontline sales staff and management, helping maintain performance standards, supporting team productivity, and contributing to basic reporting and workflow oversight.

This is not a full people-management role; instead, it is a developmental leadership position designed to strengthen team alignment, knowledge sharing, and execution consistency.

Job Details

• Work setup: Onsite
• Schedule: Monday to Friday | 7:00 AM – 4:00 PM (Manila time)
• Holiday: Will follow New South Wales (Australia) holidays

Responsibilities

Sales Execution

• Continue performing inbound and outbound sales responsibilities at a high level
• Guide customers through energy comparison and assisted online sign-up journeys
• Maintain individual productivity with adjusted KPIs reflecting leadership duties
• Model best practices in customer engagement, objection handling, and closing
• Ensure accurate verbal verification of key plan details in line with compliance requirements

Frontline Leadership & Team Support

• Act as the primary floor support and go-to resource for Sales Representatives
• Provide real-time assistance during live customer interactions and escalations
• Deliver structured peer coaching, call listening, and performance feedback
• Reinforce a positive, accountable, and high-energy team culture
• Support onboarding and nesting of new team members

Performance & KPI Support

• Monitor team activity, conversion, and quality metrics at the frontline level
• Flag performance risks early and support corrective action planning
• Encourage disciplined follow-up and pipeline management across the team
• Partner with leadership to maintain alignment on targets and priorities

Compliance & Quality Reinforcement

• Ensure strict adherence to approved sales scripts, disclosures, and call frameworks
• Reinforce regulatory, privacy, and consent requirements for assisted online sales
• Support QA reviews and help drive coaching actions from audit findings
• Promote strong CRM hygiene, accurate call notes, and audit readiness

Operational Coordination & Communication

• Assist with CRM reporting and basic sales activity tracking
• Help monitor workflow gaps and highlight process improvement opportunities
• Act as a communication bridge between frontline staff and leadership
• Cascade updates, procedural changes, and expectations clearly to the team
• Support daily operational alignment on the sales floor

Qualifications

• Proven success as a Sales Representative in a call center or telesales environment
• Demonstrated ability to influence peers and provide informal leadership
• Strong inbound/outbound sales and objection-handling capability
• Excellent conversational English with an Australian-friendly tone
• High attention to detail, particularly around compliance and script adherence
• Organized, dependable, and comfortable in fast-paced environments
• Positive energy and strong team-oriented mindset
• Familiarity with CRM systems and call center technology
• Resilient, accountable, and solution-focused
• Experience in the energy or utilities sector is an advantage
• Prior mentoring, buddy, or SME experience is preferred