Description

• Lead and manage a team of professionals to achieve performance objectives.
• Provide training and development to team members to enhance skills and competencies.
• Ensure compliance with banking regulations and operational standards.
• Monitor team performance and provide constructive feedback to improve productivity.
• Facilitate effective communication between team members and management.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 3–5 years of experience in a leadership role.
• Skills and Competencies: Strong knowledge of the UK banking industry.
• Skills and Competencies: Experience in the BPO sector.
• Qualities and Traits: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Proven experience as a trainer or mentor.

Kindly respond to the pre-sreening questions and send cv to ****

Pre-screening Notes:

• How many years of relevant experience you have with US/UK banking operations and training in a call center or shared services environment?

• Do you have knowledge on the banking domain and understanding of processes and bucket flows?

•. Rate your Communication Skills and feedback/coaching skills, from 1-10, 10 is the highest.

• Do you have exposure to US or UK banking Industry?

• How much is your last drawn salary?