The role of a Team Leader in a BPO is dynamic and requires strong leadership, communication, and problem-solving skills to ensure that both team and organizational goals are achieved.

• Identify training needs and organize training sessions to improve skills and knowledge.
• Provide continuous coaching and support to team members.
• Implement action plans to address performance gaps and improve overall team productivity.
• Ensure that the team provides excellent customer service and effectively handles customer inquiries and complaints.

• With 2 years of supervisory experience
• With experience in starting a new team/new processes in a BPO industry
• Preferably someone with Hotel Reservation experience or a travel support account (Booking.Com, Traveloka, Klook, Agoda, Expedia, and the like)
• Willing to work onsite (Makati) and can start immediately