Customer Service Representatives (Patient Care Coordinators) are service-focused professionals who ensure consistent follow-up with patients. They communicate clinical results promptly, assist with coordinating referrals, pre-approvals, and follow-up appointments.

• Handle incoming phone calls, respond to online inquiries, confirm appointments, and make outbound calls for patient retention
• Prepare and send patient letters/reports
• Attach clinical documents to patient charts
• Submit cases to the Department of Health (DOH) via fax or online portal Email medical reports requested by patients
• Efficiently multitask and navigate multiple systems, including electronic medical records, to provide medical information and follow-up support after clinical visits
• Comply with all HIPAA regulations and guidelines

• High school graduate, senior high school graduate, associate degree holder, or college-level education

• with or without experience BPO experience

• Strong written and verbal communication skills

• Excellent listening abilities

• Passion for delivering quality customer service and ensuring patient satisfaction

• Ability to handle phone calls effectively

• Willingness to work a flexible, shifting schedule

Willing to work on-site in Market! Market! Bonifacio Global City, Taguig.

Pay: Php18,000.00 per month + Benefits!

Benefits:

• Company Christmas gift

• Company events

• Employee discount

• Health insurance

• Life insurance

• Paid training

• Promotion to permanent employee

Supplemental Pay:

• 13th month salary

• Overtime pay