Infrastructure Subject Matter Expert (SME)

Key Characteristics/Behaviors:

1. Punctual - needs to be onsite everday following CB core hours; flexible - sometimes need to do OT, shifting or weekend work as needed
2. Well-rounded - understands various Infra (e.g. network, middleware, servers, etc)
3. Analytic/Logical thinking - can do thorough analysis/investigation to determine event triggers and scenarios; can put together pieces of information to formulate a conclusive and cohesive analysis; can read logs and interprets them meaningfully
4. Data-driven / Detail-oriented - uses data in analysis; seeks trends/patterns; able to confirm/validate findings using data; uses AI and other tools to get/validate information; meticulous and has attention to details
5. Presentation skills - able to explain through diagrams/illustrations; can communicate verbally effectively (explaining complex ideas/terminologies in simpler terms; uses analogy)
6. Inquisitive - seeks to understand and validate things by asking the right questions; doesn't settle for just verbal confirmation or explanation but instead challenges reasoning and validates through data presented; digs deeper to get to the root cause of the issue
7. Problem solver - thinks of solutions to resolve a problem (quick fix/short-term/long-term); suggests options to elicit decision; collaborates to arrive at the best solution
8. Process-oriented - follows a structured way or method to investigate and solve problems
9. Resourceful / 'can-do' attitude- finds ways to get things done and doesn't just stop when presented with challenges/roadblocks

 Technical:

1. Middleware - IBM (ACE, Instana), WAS, APIs (TCP/IP, HTTP)
2. Network / F5 Load Balancer
3. Sys Ad /Server
4. Database (Oracle)