Internship: System Support

We are looking for a passionate and eager-to-learn Technical System Support Intern to join our team. In this role, you will gain hands-on experience in IT support, troubleshooting, and system operations while working closely with our technical team. This internship is a great opportunity to explore the world of cloud-based business solutions, e-commerce integration, and accounting systems.

Responsibilities

• Assist in providing technical support to users, including troubleshooting software and system issues
• Support the team in monitoring, testing, and maintaining company systems
• Help document support tickets, solutions, and user guides
• Work with the development team to identify, replicate, and report system bugs
• Assist in training users on system features and functions
• Provide feedback and suggestions to improve support efficiency

Requirements

• Currently in Final Year, Final Semester pursuing a Degree in IT, Computer Science, Information Systems, or related field
• Basic understanding of software, databases, and networking concepts
• Strong problem-solving and analytical skills
• Good communication skills and willingness to learn
• Able to work independently as well as in a team environment
• Internship duration: Minimum 5 months (onsite 12 days per month)
• Working Arrangement: Tuesday - Thursday (9am - 5pm)

What We Offer

• Hands-on experience with real-world systems and clients
• Mentorship and guidance from experienced professionals
• Exposure to e-commerce, fintech, and digital business solutions
• Internship allowance provided for travel to events or when weekend attendance is required
• Outstanding interns may be offered full-time employment upon graduation.