ROLE SUMMARY

The Inventory & Fulfillment Manager is responsible for overseeing, optimizing, and safeguarding the entire inventory life cycle of I-Jin International Inc. — from inbound stock, storage, allocation, replenishment, and movement, to order processing, fulfillment, logistics, loss prevention, and reporting.

This role ensures accurate stockholding, efficient fulfillment lead times, strong cross-department alignment, and zero business disruption across both E-Commerce (Shopee, Lazada, TikTok Shop, website) and Offline Trading/Modern Retail (Watsons, SM Beauty, LOOK, RDS, wholesalers, etc.).

This position requires strong operations leadership, analytical thinking, system mastery, problem-solving, and the ability to scale distribution aligned with company growth.

Provides an overview of the project's goals and context.

KEY RESPONSIBILITIES

Inventory Management

• Lead, monitor, and control inventory levels across warehouses, stores, 3PL partners, and consignment locations
• Maintain 99–100% inventory accuracy through cycle counts, monthly audits, and variance analysis
• Implement FIFO/FEFO, aging policies, shrinkage controls, and loss prevention systems
• Review inbound shipments, ASN, receiving reports, and documentation for accuracy
• Develop forecasting models based on historical sales, sell-through, demand planning, and seasonality
• Lead stock reconciliation between actual inventory vs. OMS, WMS, ERP, Ginee, marketplace dashboards, etc.

Fulfillment & Logistics Operations

• Oversee end-to-end order fulfillment — picking, packing, dispatching, delivery, returns
• Ensure SLA adherence across e-commerce and offline distribution
• Coordinate daily with couriers, trucking suppliers, warehouse teams, and retail logistics
• Improve packaging productivity, dispatch speed, and shipping cost efficiency
• Ensure proper handling of fragile, FDA-regulated, and beauty/cosmetic products

Marketplace & Retail Support

• Manage replenishment for all offline accounts (Watsons, SM Beauty, LOOK, RDS, distributors, hotels, clinics, etc.)
• Track door-level inventory, sell-through, and pullout schedules
• Support KAMs with stock availability, forecasting, and expansion planning
• Ensure readiness for trade executions, offline activations, and retail audits

Systems, Compliance & Reporting

• Maintain system integrity across OMS/WMS/ERP/Ginee/inventory databases
• Prepare weekly and monthly inventory performance reports for management
• Ensure accurate SKU master files, barcodes, product specifications, and batch traceability
• Ensure compliance with FDA labeling, storage, and handling guidelines

People, Leadership & Process Development

• Lead, train, coach, and evaluate inventory & fulfillment teams
• Create SOPs, workflows, and continuous improvement frameworks
• Monitor productivity, attendance, discipline, and morale within the team
• Work closely with E-Commerce, Offline Trading, Finance, Marketing, Warehouse, and HR

Risk Management

• Identify operational risks early — capacity, stock-outs, overstocking, expiries, damages, pilferage
• Implement preventive and corrective actions immediately
• Manage product quarantine, returns, replacements, and disposal processes

KEY QUALIFICATIONS

Education & Experience

• Bachelor’s Degree in Supply Chain, Business, Industrial Engineering, Operations Management, or related field
• Minimum 5–7 years solid experience in inventory, fulfillment, logistics, supply chain, or warehouse operations
• Experience in beauty, FMCG, retail, e-commerce, or distribution is highly preferred
• Proven leadership and people-management experience

Technical Skills

• Advanced knowledge of:
• OMS, WMS, ERP, Ginee, Shopify, marketplace seller centers
• Forecasting, demand planning, replenishment modeling
• Excel/Google Sheets (pivot, VLOOKUP, formulas, dashboards)
• Data analysis, SKU rationalization, inventory valuation
• Strong understanding of:
• 3PL operations
• Pick-pack-ship processes
• Marketplace fulfillment policies
• FDA, BIR, documentation & compliance related to inventory

Behavioral & Leadership Competencies

• Highly organized, structured, systematic, and detail-oriented
• Problem-solver — acts fast and independently
• Strong communication & collaboration skills
• Results-driven, accountable, and operationally disciplined
• Calm under pressure, proactive, and solution-focused
• High integrity, professionalism, and confidentiality
• ₱50,000 – ₱65,000 → strong mid-level, 3–5 yrs relevant experience, still developing leadership
• ₱65,000 – ₱75,000 → experienced, 5–7 yrs, can lead teams, familiar with marketplaces & retail replenishment
• ₱75,000 – ₱85,000 → highly skilled, 7–10 yrs+, can manage forecasting, systems, supply chain planning, SOP building

WORK VALUES EXPECTED AT I-JIN

• Ownership mindset — “treat the business as your own”
• Alignment with brand professionalism & global standards
• Agility and willingness to improve systems as the company scales