A Junior Supervisor assists in overseeing daily operations, supervising staff, and ensuring that company policies, service standards, and operational goals are consistently met.

Job Description:

• Assist the Supervisor or Manager in overseeing daily store or restaurant operations.
• Supervise and support team members to ensure efficient and high-quality service.
• Monitor employee attendance, performance, and compliance with company policies.
• Provide coaching, guidance, and on-the-job training to staff.
• Ensure excellent customer service and resolve customer concerns professionally.
• Monitor inventory levels and coordinate stock replenishment when necessary.
• Assist in scheduling staff and assigning daily tasks.
• Ensure cleanliness, food safety, and sanitation standards are maintained.
• Prepare operational reports and communicate issues to the Supervisor or Manager.
• Help achieve sales, productivity, and customer satisfaction targets.
• Perform opening and closing procedures and other administrative tasks as assigned.

Key Qualifications:

• College graduate or at least college level (depending on company requirements).
• Previous experience in a supervisory, team leader, or senior crew role is an advantage.
• Strong leadership and interpersonal skills.
• Good communication and problem-solving abilities.
• Customer service-oriented with a positive attitude.
• Able to work under pressure and in a fast-paced environment.
• Knowledge of basic inventory management and reporting is an advantage.
• Willing to work on weekends, holidays, and shifting schedules.