Supervisor

DUTIES AND RESPONSIBILITIES:

• Operations Management: Oversee daily store operations, including sales, customer service, inventory and delivery. Ensure adherance to SOPs.
• Customer Focus: Handle customer inquiries and complaints, maintain customer satisfaction and uphold the brand image.
• Team Leadership: Train, supervise, and motivate staff.
• Financial Management: Manage budgets, track sales, and maximize profitability.
• Inventory Control: Maintain optimal stock levels to avoid stockouts.
• Reporting & Analysis: Prepare and submit reports (sales, cash, inventory, etc.) to head office.
• Store Maintenance: Ensure store cleanliness, security, and overall presentation.
• Liason with Head office: Communiate effectively with head office and manage store assets.

MINIMUM QUALIFICATIONS:

• College graduate or College Level
• Experience in Sales and Store operations
• Experience in Supervisory or Leadership role
• Customer Service oriented
• Problem-Solving skills
• Computer Literate
• Strong verbal and written communication skills
• Effective time management
• Willing to learn and to be trained