As the supervisor of the Business Analyst and Development Team based in Dumaguete, the position will be responsible for handling the team’s tasks and assignments and making sure employees are appropriately performing assigned tasks. A key element of this role is to oversee the efficient, effective performance of job duties. Success in this role is measured by keeping output quality and costs within acceptable levels.

Provides and coordinate training programs/knowledge transfer program to the team and continues to mentor, or coach as needed. He ensures that his team performs within the set guidelines. Should be able to monitor team performance and individual KPIs. The Business Analyst Manager should be able to decide on what is best for the company, whether it may be cost or length of resolution.

As the most senior position in the Dumaguete office shall act as the office administrator and ensure that the Dumaguete office operates smoothly, safely and efficiently.

Tasks

Business Analyst Team

• Manages the performance of the duties and responsibilities of Level 1 and Level 2 Business Analyst assigned in the Dumaguete Office
• Ensures that the Business Analyst team performs the needed support for escalations for BA related issues assigned to the team. Ensure that all necessary investigations, root cause analysis and rectification of within-project and within-application (base) functionalities and approved terms are conducted. The applications supported shall only be OSIsoft PI System products and some agreed upon Calibr8 Systems Applications.
• Responsible for the deployment of the appropriate resources on remote access and/or Vismin located projects involving basic PI AF and PI Vision implementations.

Development Team

• Manages the performance of the duties and responsibilities of Developers assigned in the Dumaguete Office
• Ensures that all App Development activities (Testing, Quality Assurance, Code repository and documentations, app enhancement) are perform within the product development cycle.
• Responsible for the deployment of the appropriate developer resources on remote access and/or Vismin located projects tasks that involve the enhancement of or integration to existing calibr8 partner or developed products provided by the client.

Office Administrator

• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Manage correspondence (e-mail, letters, packages etc.) received both from clients and government agencies.
• Ensures that the office is presentable, clean and safe to work in.

Personal Attributes I Core Values

• Honors commitments to internal and external customers.
• Works and thinks efficiently in a fasts-paced environment. Processes and resolves in a timely manner.
• Uses knowledge to solve issues quickly. Completes tasks with little description, direction, or supervision.
• Owns what he does and leads in all kinds of environment not as an authority but owns accountability.
• Helps to integrate new employees or supervisors into the work environment. Shares knowledge and skills to train
• others. Recognizes others’ accomplishments.
• He is at his best with or without an audience. He honors his word and acts accordingly.
• Values relationships with customers and colleagues. Works with the team and values them as a member of the family.
• Cooperative, compassionate, and friendly to fellow employees. Assists with both personal and professional
• challenges that impact.
• Works to grow his professional and personal goals. Influences positivity and discourages negativity.

Education I Special Studies

• Industrial Engineering or any engineering related courses
• Computer Science, Computer Engineering or Information Technology
• Business Administration
• Management
• Communication
• Accounting

Experience and Competency

• Knowledge of technology structures: networks, database, communications, internet is a plus
• Immersion in different variety of projects
• Solving process-related problems
• Managing process change
• Analytical and problem-solving
• Oral and written efficient
• Detail oriented and high committed to a high level of accuracy
• Presentation
• Time Management
• Resourceful
• MS Office competent