Job Summary

The Retail Sales Operations Manager is reponsible for directing all sales activities within

the Company and ensuring the company's sales growth.

The Retail Sales Operations Manager shall be the main point person of the retail

operations, and is solely responsible for the overall performance of the Retail Sales Team.

The Retail Sales Operations Manager is accountable for the generation of sufficient sales

and the corresponding margins for the retail channel as set by management.

Generally, responsible for sales planning and forecasting, analytics, productivity, store

upkeep, the creation of new and maintenance of regular business.

Develops long-term and short-term plans for sales.

* annual sales targets

* expansion strategies

* sales team training and development

Qualifications:

Bachelor's/College degree in Marketing, Business Studies/Administration/Management or

any related business course.

Over 3 years work experience in retailing as Sales Operations Manager or related position

Strong leadership roles within the sales team

With skills in managing sales processes and identifying emerging market opportunities.

With organizational and analytical skills and must be comfortable performing multifaceted

projects in conjunction with normal activities.

Strong commercial outlook and an entrepreneurial approach to business development.

Proven track record of achieving sales growth and delivery of results to business plans.

Skills in oral and written communication.

Can conduct training and development of store people.

Duties and Responsibilities

Devising and implementing the company's sales strategy.

Setting revenue targets for the company and setting key performance indicators.

Successfully manages the whole retail sales team. Ensuring that the annual, monthly, and daily

sales goals are consistently attained or exceeded.

Keeping a close eye on the sales activities of competitors and utilising ideas when appropriate.

Develop an in-deph knowledge of current and potential markets in correlation to the brand's

relevance through market awareness and product offerings in order to set strategies in sales

and profit goal attainment.

Create, develop and maintain a world-class sales culture focused on productivity and results

through continued training and coaching of the sales team.

Serves as the main point person of the retail sales team, addresses most general business

issues; escalates matters to Chief Operating Officer as the need arises.

Effectively manages retail operations expenses, to ensure delivery of internal profit goals.

Implements general and new processes and procedures for the effective and efficient flow

of store operations.

Oversees the upkeep of store cleanliness and look, ensuring that his conforms to previously

set display and presentations standards.

Recommends and maintains an ideal/sufficient manpower complement at all times to address

each location's requirements.

Regularly monitors and evaluates the performance of each member of the retail managers'

team, calling attention to each ones strength and/or weakness, arriving at solutions for issues

on Managers' performance or attitude.

Identifies weaknesses and opportunities within territories and makes proposals to create

value and increase operational efficiencies. Effectively identifies growth areas, recommends

store closures.

Works closely with Sales Merchandising, Marketing in the implementation, and tracking of

marketing and promotional campaigns to strengthen sales and develop new customers.

Develops and recommends seasonal and long term programs in the maintenance of

regular customers.

Develops and maintains a customer care program among all stores, addresses concerns or

complains in the most viable and effective manner.