Job Summary:

The Assistant Store Team Leader supports the Store Team Leader in managing daily store operations, service quality, inventory control, cash handling, and staff performance. The role assists in implementing the FRNK Customer Journey and ensures operational tasks are carried out correctly during assigned shifts.

The Assistant Store Team Leader acts as next-in-line when the Team Leader is not on duty or temporarily unavailable.

Detailed Responsibilities:

1. Store Operations

• Assists in opening, closing, and shift change procedures.
• Helps maintain store cleanliness, organization, and food safety standards.
• Supports proper food preparation, stock handling, and FIFO practices.
• Assists in monitoring equipment conditions and reports any issues immediately.
• Helps coordinate equipment servicing and preventive maintenance schedules with the Team Leader.

2. Customer Service

• Supports the execution of the FRNK Customer Journey throughout the shift.
• Assists in queue management, order handling, product presentation, and service speed.
• Helps coach MILKMAN/MILKMAID in greeting, recommendation, and product knowledge.
• Addresses minor customer concerns and escalates major issues to the Team Leader.

3. Team Support

• Assists in supervising MILKMAN/MILKMAID tasks and shift assignments.
• Helps train new staff on basic service and store procedures.
• Supports uniform standards and store discipline.
• Acts as on-duty lead during the Team Leader’s absence (with the team leader’s guidance and approval).

4. Inventory and Stock Handling

• Assists in daily stock checks, receiving stocks, and updating stock records.
• Supports expiry monitoring, FIFO, and proper storage practices.
• Helps monitor waste, product usage, and reports deviations to the Team Leader.

5. Sales and Cash Handling

• Assists in POS operation and reconciliation procedures.
• Supports preparation of daily sales records, receipts, and deposit slips.
• Ensures cashless follow basic cash handling standards.
• Escalates discrepancies and follows instructions for corrective action.

6. Administrative Functions

• Assists in completing daily sales updates and operational reporting.
• Helps file documents, store records, and stock forms properly.
• Reports operational issues immediately to the Team Leader.

7. Compliance

• Follows all food safety, sanitation, and health standards.
• Ensures personal compliance with LGU requirements and Health Certificates.
• Assists in checking crew compliance on store permits.
• Ensures the store is clean, inspection-ready, and compliant during shift.

8. Local Store Marketing and Promotions

• Assists in the proper display and execution of promotional and LSM materials.
• Notifies Team Leader if materials are missing, damaged, or incorrectly displayed.

QUALIFICATIONS

• Preferably with prior food or retail experience.
• Leadership experience
• Good communication skills.
• Willing to work mall hours, weekends, and holidays.

KEY COMPETENCIES

• Customer service focus
• Basic leadership and coaching potential
• Product and operations discipline
• Initiative and teamwork
• Reliability and responsibility