Management Reporting and Analytics

• Prepare daily, weekly, and monthly MIS reports covering bookings, sales, cancellations, refunds, collections, margins, supplier performance, and channel performance.
• Develop dashboards and KPI reports for management using data from booking systems, finance systems, CRM, and online platforms.
• Analyze trends and provide insights to support business planning and decision-making.
• Standardize report formats and ensure timely distribution to stakeholders.

Data Management and Accuracy

• Maintain data accuracy, consistency, and integrity across systems and reports.
• Reconcile data from booking engines, OTA platforms, payment gateways, banks, CRM, and accounting systems.
• Monitor master data such as customer records, product data, supplier codes, and transaction mapping.
• Identify data issues and implement corrective actions.

Systems Support and Process Improvement

• Support operational systems used by reservations, sales, finance, marketing, and customer service teams.
• Coordinate with IT teams, software vendors, and service providers for system issues, updates, and enhancements.
• Improve manual processes through automation, templates, and better report workflows.
• Document SOPs, reporting logic, and system processes.

Business Intelligence and Performance Monitoring

• Track and report key metrics such as revenue, conversion rates, booking volumes, channel performance, refund levels, and customer trends.
• Build tools and dashboards that improve visibility of business performance.
• Support management in forecasting, planning, and performance reviews using reliable data.
• Assist department heads in defining and monitoring KPIs.

Access, Controls, and Compliance

• Manage user access, data permissions, and reporting controls where applicable.
• Ensure backups, file controls, and reporting archives are maintained properly.
• Support audit requirements related to system reports, transaction history, and data records.
• Promote data governance and confidentiality across the organization.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Analytics, or a related field.
• Atleast 5–8 years of experience in MIS, reporting, data analysis, or systems support, with 2–3 years in a managerial or supervisory role preferred
• Experience in travel, OTA, e-commerce, hospitality, or high-volume transaction environments is a strong advantage
• Strong knowledge of Excel, reporting tools, spreadsheets, and dashboard platforms such as Power BI, Tableau, or similar.
• Experience working with databases, ERP/accounting systems, CRM platforms, or booking systems is an advantage.
• Knowledge of GDS, booking engines, payment gateways, and travel-related systems is a plus
• Strong analytical, problem-solving, and process improvement skills.
• High attention to detail and ability to manage multiple reporting deadlines.