We’re looking for a highly skilled Backend / Application Support Engineer to join our growing technology team. This role is ideal for someone who thrives in cloud-based, backend-heavy environments, enjoys solving complex production issues, and is comfortable working in a 24×7 support structure.

If you have strong backend fundamentals, cloud expertise, and a passion for keeping mission-critical systems running smoothly, we’d love to hear from you.

Non‑Negotiable Technical Skills

Cloud Platforms

• Microsoft Azure
• UDP / Google Cloud Platform (GCP) / BigQuery
• Databricks

Programming & Application Development

• Java (including Spring Boot)
• JavaScript
• Python

Databases

• MS SQL
• DB2

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in application or production support
• Strong analytical, technical, and troubleshooting skills
• Solid backend engineering fundamentals with experience supporting distributed systems
• Hands-on experience with Java/Spring Boot, Python, and JavaScript-based backend services
• Proven experience working with Azure, GCP/UDP, BigQuery, and Databricks
• Strong RDBMS background using MS SQL and DB2
• Excellent communication skills for collaborating with both technical and non-technical stakeholders
• Self-driven, proactive, and detail-oriented
• Comfortable working independently or as part of a team
• Willingness to work in a 24×7 support environment (on-call, weekends, holidays as needed)
• Able to thrive in a fast-paced, support-oriented environment with shifting priorities
• Strong time-management and customer-service mindset

Job Responsibilities

• Provide end-to-end support for backend systems, APIs, and integrations built using Java, Python, Spring Boot, and cloud-native technologies
• Diagnose and resolve production incidents, implement permanent fixes, and perform minor enhancements
• Support and maintain cloud-hosted solutions on Azure, GCP/UDP, BigQuery, and Databricks
• Work with relational databases including MS SQL and DB2
• Monitor incidents, ensure SLA compliance, and escalate issues when required
• Perform root-cause analysis and contribute to continuous improvement initiatives
• Maintain technical documentation and proactively update the knowledge base
• Collaborate with internal teams and external vendors for complex issue resolution
• Execute health checks, proactive monitoring, and ad hoc operational tasks
• Provide guidance on escalation procedures, issue handling, and process improvements
• Communicate clearly with stakeholders via email, chat, and conference calls
• Assist in testing, design, and implementation activities based on business needs
• Take ownership of functional tasks and participate in projects as a Designer, Tester, or Implementer
• Adapt quickly to changing priorities and evolving support requirements