Esports Social & Community Operations Lead

Work Setup: Hybrid (2x onsite per week, 4x remote)

Job Summary

The Social & Community Operations Lead is responsible for overseeing social media and community operations across multiple platforms. This role focuses on content coordination, publishing management, moderation oversight, community engagement, reporting, and cross-platform execution to ensure consistent brand presence and smooth day-to-day social operations within the esports and gaming industry.

The ideal candidate is highly organized, trend-aware, proactive, and knowledgeable in managing gaming and esports communities across platforms such as Facebook, Instagram, TikTok, Discord, YouTube, and similar channels.

Key Responsibilities

Social Media & Content Operations

• Manage and oversee daily social media operations across Facebook, Instagram, TikTok, Discord, YouTube, and other platforms.
• Own and maintain the social media content calendar, scheduling, and publishing timelines.
• Coordinate with creatives, editors, moderators, and internal teams for content execution.
• Ensure timely posting, platform optimization, and consistency of brand messaging across all channels.
• Monitor platform performance, engagement trends, and audience activity.

Community Management & Moderation

• Oversee daily community engagement and moderation activities.
• Coordinate closely with moderators to ensure proper implementation of community guidelines and responses.
• Monitor community concerns, escalations, feedback, and potential issues across platforms.
• Help maintain a positive, active, and engaging online community environment.

Reporting & Analytics

• Prepare regular social media and community performance reports.
• Track KPIs including engagement, reach, growth, activity, and campaign performance.
• Provide insights and recommendations for improving content performance and community engagement.

Cross-Platform Coordination

• Ensure smooth communication and coordination between social media, moderation, marketing, and operations teams.
• Assist in campaign rollouts, announcements, partnerships, and platform activations.
• Support execution of esports, gaming, and community-related initiatives when needed.

Qualifications

• Proven experience in social media management, community management, or digital operations related with esports.
• Strong understanding of major social platforms including Facebook, Instagram, TikTok, Discord, and YouTube.
• Familiarity with gaming, esports, livestream, or online community culture is highly preferred.
• Strong organizational and coordination skills.
• Excellent written communication and moderation judgment.
• Ability to multitask and manage fast-paced online operations.
• Knowledge of social media analytics and reporting tools is an advantage.

Preferred Qualifications

• Experience handling gaming or esports communities.
• Background in content planning, moderation management, or livestream coordination.
• Familiarity with meme culture, gaming trends, and internet community behavior.