Responsibilities:

• Monitor and improve daily operational performance, such as order processing, shipping, or customer service.
• Analyze operational data to identify issues and provide efficient solutions.
• Coordinate with internal teams (e.g., warehouse, technology team, customer support) as well as external parties (such as logistics partners).
• Develop and implement SOPs (Standard Operating Procedures) to ensure operational efficiency and quality.
• Perform troubleshooting on operational issues and provide recommendations for improvements.
• Prepare performance reports and create initiatives for process optimization.
• Support special projects related to operational development.
• Utilize Shopee tools (and other backend systems) for monitoring and reporting.

Qualifications:

• Minimum education of a Bachelor's degree, preferably in Management, Industrial Engineering, Logistics, or related fields.
• Experience in operations, logistics, supply chain, or e-commerce (1-3 years of experience, depending on the level).
• Strong in data analysis and proficient in Microsoft Excel / Google Sheets / dashboard tools such as Tableau, SQL is a plus.
• Good communication and coordination skills, especially in cross-team collaboration.
• Detail-oriented, quick to respond, and able to work under pressure.
• Able to work in a team and have a high level of initiative.