We are seeking an experienced and dedicated Service Manager to oversee our service operations and ensure the highest level of customer satisfaction. The ideal candidate will have strong leadership skills, a commitment to excellence, and a proven track record in service management.

Key Responsibilities:

• Manage and lead service teams, providing guidance and support to ensure high performance.

• Ensure excellent customer service by addressing client needs, resolving issues, and fostering positive relationships.

• Oversee day-to-day service operations, ensuring efficiency and adherence to company standards and policies.

• Analyze service metrics and performance data to identify areas for improvement and implement strategies to enhance service delivery.

• Train and develop team members to enhance their skills and ensure they are up-to-date with best practices and company procedures.

• Assist in managing the service budget, monitoring expenses, and identifying cost-saving opportunities.

• Identify and implement process improvements to enhance service efficiency and effectiveness.

• Work closely with other departments (e.g., sales, marketing) to align service offerings with business goals.

• Prepare and present regular reports on service performance, customer feedback, and team achievements to senior management.

• Bachelor’s degree in Mechanical Engineering

• At least 3-5 years’ experience in service management or a related role.

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• Proficiency in google tools like google sheets, etc.

• Customer-focused mindset with problem-solving skills.

• Ability to work under pressure and meet deadlines.