• The ideal candidate is a hands-on security expert with strong technical depth, customer- facing experience, and a proven track record in operational security management.
• Administrate customer security platform technologies (i.e. FW/UTM, IDS/IPS, SWG/SEG, VPN GW, EPP/EDR, SASE/CASB, DLP, etc.) within the stipulated SLAs
• Response to managed security platform Fault Incidents, upon monitoring system alerts or upon Customer’s escalation.
• Troubleshoot and resolve security platform Fault Incidents. Log TAC Support Tickets with product Maintenance Vendor / Principal vendors, when necessary.
• Make configuration changes on managed security platform, upon Customer’s request/approval • Patch/Upgrade managed security platforms’ software during scheduled Maintenance Windows.
• Prepare Incident Reports (IRs) on high severity Fault Incidents (i.e. P1 and P2).
• Perform routine administrative tasks (e.g. configuration backups, housekeeping, etc.) on managed security platforms.
• Create / Update technical documents on managed security platforms.
• Prepare Monthly Service Reports on managed security platforms.
• Attend internal and customer meetings, representing Managed Security Platform (MSP) Team.
• Understand and adhere to applicable policies, processes, procedures and best practices.
• Participate in shift rotations and ensure assigned tasks are completed in an appropriate and timely manner within stipulated SLAs.
• Serve as an escalation point for complex fault incidents, performing in-depth root cause analysis and providing remediation recommendations.
• Provide guidance and support to other junior staff and team members in managing technical issues and customer escalations.
• Provide guidance and support to other junior staff and team members in managing technical issues and customer escalations.

Job Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or Information System
• At least 5 Years working experience in IT security technologies deployment and/or operations.
• Fluent communicator in both written and spoken English; • Good interpersonal, stakeholder management and negotiation skills.
• Strong critical thinking and problem-solving skills and a passion for cyber security.
• Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operation systems (e.g. Windows, Linux, etc.)
• It will be an advantage to possess the following, but not a must:
• ITIL trainings/certifications on Incident Management, Change Management, Configuration Management and Problem Management
• Prior working experience in large complex projects with multiple internal and external stakeholders 
• Prior experience and/or certifications in any of the following security technology products:
• FortiGate / Palo Alto / Check Point / Cisco FP (FW) Algosec / Tufin (FW MGT) Zscaler / Palo Alto Prisma Acccess / Netskope / FortiProxy (SWG/SASE/CASB/DLP) Cisco ASA / PulseSecure (VPN) Trend Micro Tipping Point (NIPS) CrowdStrike / MS Defender / Trend Micro VisionOne / SentinelOne / Carbon Black / (EDR) ExtraHop / Vectra (NDR) Forcepoint (DLP) RSA (2FA) CyberArk (PAM) Okta (IAM) Tenable / Qualys (VA) Akamai / Cloudflare (WAF/DDoS