Okta’s Enterprise Application Services team is the front line for all Application Production Support. Our application landscape is centered on Okta, Salesforce, NetSuite, Coupa, Workday, Snowflake, Tableau with various integrations to other core applications. 

We are looking for a Business Applications Administrator. This role will support our Go To Marketing applications (Salesforce, Outreach, Clari, Zoominfo, LinkedIn Sales Navigator). Desired applicants should have experience in resolving issues related to an array of business applications.

Duties and Responsibilities:

• Triaging and resolving incoming production issues
• Troubleshooting issues related to Salesforce (Sales Cloud, Service Cloud, CPQ) and integrations with Salesforce
• Using tools like Workbench, Dataloader, Salesforce Inspector, Salesforce Dev Console, and Debug logs for data loading and troubleshooting
• Be a lead for team to provide additional technical support
• Leveraging Gearset for production deployments
• Ensuring optimal performance of business applications by performing day-to-day administration, troubleshooting, and resolving issues.
• Demonstrate strong analytical, problem-solving and communication skills
• Maintaining resolution within given SLA
• Ensuring all system changes made are done within BT security policies, procedures, and SOX compliance.
• Maintain documentation of new system processes and system implementations. Provide general knowledge sharing with the global Application Services team.
• Establish a strong working relationship and pattern with Product Owners as well as other BT functions.
• Managing business application access requests
• Being part of an on-call rotation. This will include weekends.
• Support the Finance departments during the month-end close issues and process

A successful candidate should be prepared to submit and complete the following as part of onboarding requirements.

• You have at least 7-10 years of information technology and/or information security experience
• Bachelor's Degree is preferred
• Salesforce Certifications
• Expertise in Salesforce
• Experience with Release Management
• Experience with working in a global environment
• Experience working with the internal and external audit teams to collect evidence for gap assessment preferred.
• Experience in an environment with SOX framework
• Self-starter, Outstanding listener, great presenter, terrific interpersonal and communication skills