Description

• Provide technical support to sales teams and customers on product specifications and features.
• Assist in troubleshooting and resolving hardware and software issues related to products.
• Communicate effectively with clients to understand their technical needs and provide solutions.
• Collaborate with engineering and production teams to relay customer feedback and improve product offerings.
• Maintain documentation of technical issues and resolutions to improve future support efforts.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field such as Computer Science, Engineering, or Information Technology.
• Experience Level: 1-3 years of experience in technical support or a related field.
• Skills and Competencies: Strong communication skills, computer literate, technical troubleshooting abilities, and analytical skills.
• Responsibilities and Duties: Ability to effectively assist with customer inquiries and provide timely resolutions.
• Qualities and Traits: Detail-oriented, customer-focused, and proactive in problem-solving.