Job Summary:

The Account Specialist is responsible for managing client accounts, ensuring customer satisfaction, and supporting sales and operational processes. This role serves as a key point of contact between the company and its clients, handling inquiries, maintaining records, and ensuring timely delivery of services.

Key Responsibilities:

• Manage and maintain assigned client accounts
• Serve as the primary point of contact for client concerns and inquiries
• Prepare quotations, proposals, and account-related documentation
• Monitor account performance and ensure client satisfaction
• Coordinate with internal departments (sales, finance, operations) to fulfill client needs
• Track orders, deliveries, and payment status
• Assist in account reconciliation and billing concerns
• Maintain accurate and updated client records in the system
• Support the sales team in achieving targets and business growth
• Identify opportunities for upselling or cross-selling products/services

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Accounting, or related field
• Proven experience in account management, sales support, or customer service is an advantage
• Strong communication and interpersonal skills
• Detail-oriented with good organizational skills
• Proficient in Microsoft Office and/or CRM systems
• Ability to multitask and work under pressure
• Strong problem-solving and negotiation skills

Preferred Skills:

• Experience in handling corporate or key accounts
• Knowledge of billing and basic accounting processes
• Familiarity with ERP systems (e.g., NetSuite) is an advantage