ROLE SUMMARY

The Sales Manager is responsible for the commercial and operational performance of assigned store or stores. The role leads Store Personnel, drives achievement of store sales targets, maintains retail standards, ensures accurate reporting and inventory control, implements head-office programs, and manages key working relationships with malls, HR, and internal training teams.

KEY RESPONSIBILITIES

• Oversee the day-to-day sales and operational performance of the assigned store or stores.
• Achieve the sales quota assigned to each store and develop appropriate actions to address performance gaps.
• Regularly conduct product knowledge, selling skills, service standards, and process checks with Store Personnel.
• Manage and monitor the attendance, punctuality, scheduling, deployment, and coverage of Store Personnel.
• Prepare and submit accurate daily, weekly, and monthly sales and inventory reports within required timelines.
• Implement sales, marketing, promotional, merchandising, and customer-engagement programs cascaded by Head Office.
• Ensure that every assigned store is maintained in pristine condition, including displays, merchandise presentation, cleanliness, signage, and overall customer experience.
• Maintain strong and professional working relationships with mall management and other relevant location partners, and promptly address store-related concerns.
• Monitor inventory levels, inventory movements, stock counts, and discrepancies across assigned stores and ensure that corrective actions are implemented.
• Lead employee-relations matters involving Store Personnel in coordination with Human Resources, including attendance, conduct, performance, coaching, and disciplinary concerns.
• Lead and support the training and development of Store Personnel in coordination with the Training Team.
• Coach Store Personnel on sales conversion, customer engagement, product knowledge, database building, and achievement of sales targets.
• Perform other tasks that may be assigned from time to time.

QUALIFICATIONS

• Graduate of any two-year or four-year college course.
• Pleasing, professional, and customer-oriented personality.
• Excellent sales, people-management, and store-management skills.
• Strong leadership, coaching, communication, reporting, and problem-solving abilities.
• Highly organized, target-driven, and capable of managing multiple stores or locations when required.
• Experience in hobby shops, collectibles, specialty retail, or a similar environment is an advantage.

GENERAL EXPECTATIONS

• Demonstrate professionalism, integrity, customer focus, and accountability at all times.
• Comply with company policies, store procedures, mall or location rules, and reasonable management directives.
• Perform other duties that may be assigned from time to time based on business requirements.