• Serves as the primary point of contact for customers by handling telephone and email inquiries, including price quotations, purchase orders, order modifications, adjustments, and cancellations with accuracy and professionalism.
• Builds and maintains strong customer relationships by delivering exceptional service, promptly addressing concerns, and ensuring a positive customer experience.
• Prepares and provides timely and accurate quotations for products across Food, Pharmaceutical, Nutraceutical, and Veterinary product lines.
• Coordinates with the Logistics and Warehouse teams to monitor order status and proactively provide customers with delivery schedules and shipment updates.
• Supports the Sales team by responding to customer requests, preparing sales documentation, coordinating order requirements, and ensuring seamless communication between internal departments and clients.
• Collaborates with the Credit and Collection Team to verify customer credit status for rush orders and ensure compliance with company credit policies.
• Maintains accurate records of customer orders, including scheduling changes, partial shipments, backorders, credit adjustments, and order completion.
• Coordinates with internal departments to ensure timely order processing, inventory availability, and on-time delivery.
• Assists in the preparation of sales reports, customer databases, forecasts, and performance tracking to support management decision-making.
• Supports marketing initiatives by coordinating promotional campaigns, product launches, trade shows, customer events, and marketing materials.
• Maintains and updates customer information, pricing records, and sales documentation to ensure data accuracy and operational efficiency.
• Identifies opportunities to improve customer satisfaction, streamline sales processes, and enhance overall sales and marketing operations.

Job Requirements:

• Bachelor's degree in Business Administration, Marketing, or any related field.
• Fresh graduates are encouraged to apply.