A. Administrative Support

• Perform clerical tasks including filing, data encoding, document preparation, printing, and scanning

• Maintain organized physical and digital records of company and customer documents

• Assist in preparing internal reports and operational forms

B. Customer Service & Communication

• Receive and handle incoming calls, messages, and inquiries

• Record customer requests, concerns, and transactions accurately

• Relay information to appropriate personnel or departments in a timely manner

• Provide basic, approved information to customers when necessary

C. Operations Coordination

• Assist in coordinating daily operational activities, including scheduling and internal communications

• Support monitoring of delivery status and report delays or issues

• Coordinate with drivers, helpers, and operations personnel as instructed

D. Process Monitoring & Documentation

• Assist in checking adherence to company procedures and operational guidelines

• Document observations during site visits or internal checks

• Prepare simple daily, weekly, or monthly reports as required

• Support follow-up of action items and pending tasks with assigned personnel

E. Timekeeping & Records Support

• Assist in maintaining attendance and timekeeping records

• Support preparation of basic documents required for payroll and reporting

F. Accounts & Documentation Assistance

• Assist in preparation of basic Accounts Receivable documents (e.g., invoices, delivery receipts)

• Update and maintain customer records under supervision

G. Compliance & Professional Conduct

• Maintain confidentiality of company, operational, and customer information

• Adhere to company policies, procedures, and data privacy standards

• Perform other related duties as may be assigned by the Operations Supervisor