A Sales Administrator provides support to the sales team by managing and coordinating various administrative functions. This role involves overseeing the processing of sales orders, maintaining customer records, managing sales documentation, preparing reports, and ensuring smooth communication between the sales department and other internal teams. The Sales Administrator plays a vital role in enhancing the efficiency of the sales process and ensuring that customer and company expectations are met.

The key responsibilities will be :

1. Assist the sales team (retail and wholesale) in the preparation of sales quotes, contracts, orders and proposals.
2. Handle customer inquiries, providing product information and order status updates.
3. Maintain and update customer records in the company system.
4. Process sales orders from receipt to delivery, ensuring timely and accurate order fulfillment.
5. Coordinate with the inventory teams to track product availability and shipping.
6. Resolve any order issues, such as delays or product shortages, by communicating with customers and suppliers.
7. Enter sales data into the company system, ensuring accuracy and up-to-date information.
8. Assist with preparing presentations and other sales-related documents for team meetings.
9. Act as a liaison between the sales team and other departments, including finance and marketing
10. Assist in managing customer accounts and ensuring a high level of customer satisfaction.
11. Track customer feedback and provide insights for improvements to the sales strategy.
12. Maintain proper documentation for all sales activities, including contracts, invoices, and correspondence.
13. Ensure all sales-related processes comply with company policies, industry standards, and legal requirements.
14. Schedule and organize meetings, conferences, and calls for the sales team.
15. Prepare and manage correspondence, memos, and other sales-related documentation.

• Bachelor degree in business, marketing, or a related field is preferred.
• Prior administrative or sales support experience is a plus. Familiarity with Microsoft Office tools (Excel, Word, PowerPoint) is required.
• Strong communication skills, attention to detail, organizational abilities, and multitasking. Knowledge of sales processes and customer service principles.
• Proactive, problem-solving, team-oriented, and customer-focused.