JOB SUMMARY

Management of assigned area in terms of Sales and Branch operations encompassing sales and marketing, manpower forecasting, staff management, product handling and display, store expansions, FDA regulation compliance, process improvement (kaizen).

DUTIES AND RESPONSIBILITIES:

• Deliver excellent service to ensure high levels of customer satisfaction.
• Motivate the sales team to meet sales objectives by training and mentoring staff.
• Create business strategies to attract new customers, expand store traffic, and enhance profitability.
• Hire, train, and oversee new staff.
• Respond to customer complaints and concerns in a professional manner.
• Ensure store compliance with health and safety regulations.
• Develop and arrange promotional material and in-store displays.
• Prepare detailed reports on buying trends, customer requirements, and profits.
• Undertake store administration duties such as managing store budgets and updating financial records.
• Monitor inventory levels and order new items.

REQUIRED SKILLS

• Excellent verbal and written communication skills
• Strategic Planning and System Improvement
• Sound judgment and decision-making
• Honesty, integrity and confidentiality
• Team work
• Advance Cash Flow Management
• Advance Product Knowledge
• Familiarity with FDA regulations applicable to drug stores
• Sales and Marketing
• Inventory and Stocks Management
• People Handling
• Customer Relations Management (CRM)
• Networking
• Business Development Skills

QUALIFICATIONS:

• Preferably above 5 years and Experienced Employee specialized in managing Retail Pharmacy outlet (multiple area or region) or equivalent.