RTA - Workforce Specialist - Flexible Hours
Job Description
Description
- Generates schedules accordingly to meet the business requirements enabling superior customer service
- Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing
- Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses
Requirements
- Candidate must possess at least a Bachelor’s/College Degree
- 1 year minimum experience in Workforce Management
- Excellent skills in scheduling and real-time time management a must
- Strong organizational skills to ensure critical timelines are met
- Accuracy and attention to details a must in this role
Hemelson Heraldo100% Response rate
CEOHLH Talent
Active just now
Working Location
SM Mall of Asia. SM Mall of Asia, Seaside Blvd, Pasay, 1300 Metro Manila, Philippines
Benefits
Employee Recognition and Rewards
Annual Appraisal
Insurance Health & Wellness
Dental Insurance, Health Care On-Site, Health Insurance, Life Insurance, Supplemental Life Insurance
Time Off & Leave
Sick Leave
Work-Life Balance
Flexible Hours
Posted on 15 November 2024
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