RTA - Workforce Specialist - Flexible Hours
Job Description
Description
- Generates schedules accordingly to meet the business requirements enabling superior customer service
- Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing
- Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses
Requirements
- Candidate must possess at least a Bachelor’s/College Degree
- 1 year minimum experience in Workforce Management
- Excellent skills in scheduling and real-time time management a must
- Strong organizational skills to ensure critical timelines are met
- Accuracy and attention to details a must in this role
Hemelson Heraldo100% Response rate
HLH TalentCEO
Working Location
SM Mall of Asia. SM Mall of Asia, Seaside Blvd, Pasay, 1300 Metro Manila, Philippines
Benefits
Employee Recognition and Rewards
Annual Appraisal
Insurance Health & Wellness
Dental Insurance, Health Care On-Site, Health Insurance, Life Insurance, Supplemental Life Insurance
Time Off & Leave
Sick Leave
Work-Life Balance
Flexible Hours
Posted on 15 November 2024
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