Guest Services Staff

Qualifications and Standards

• College or high school diploma preferred
• Basic computer literate
• Active listening and good communication skills
• Flexible to work in shifts
• Able to multitask and perform well in a fast-paced environment
• Must be able to walk and stand during entire shift

Duties and Responsibilities

• Ensure every guest feels cared for, valued, and respected
• Escort customers to accommodations
• Greet customers immediately with a friendly and sincere welcome
• Respond promptly and courteously to any requests
• Direct and instruct dining room personnel on customer needs to ensure fast and quality service
• Greet incoming and departing guests warmly; escort them to assigned dining area; present menus; announce waiter’s name
• Answer incoming calls to the restaurant and provide appropriate service
• Help dining room staff by setting and clearing tables
• Contribute to team effort by accomplishing related results as needed