Key Responsibilities:

• Respond to customer inquiries through Facebook, Instagram, email, and other online channels.
• Understand customer requirements and recommend suitable printing, engraving, and customization services.
• Prepare quotations, process orders, and follow up to convert inquiries into sales.
• Coordinate with the production team to ensure accurate order fulfillment.
• Maintain good relationships with customers and provide excellent after-sales support.
• Work with the Digital Marketing Specialist to convert marketing leads into confirmed orders.
• Achieve monthly sales and customer service targets.

Qualifications:

• College graduate of any business-related course (preferred).
• At least 1 year of experience in online sales, customer service, or a similar role.
• Excellent communication, selling, and customer service skills.
• Proficient in Facebook, Instagram, email, and other online communication platforms.
• Organized, detail-oriented, and able to manage multiple customer inquiries.
• Experience in the printing, engraving, advertising, or customized merchandise industry is an advantage.