Retail Customer Service Representative

We are looking for a customer-focused and professional Retail Customer Service Representative to assist customers with inquiries, orders, payments, deliveries, returns, refunds, and account concerns.

Responsibilities

• Handle customer inquiries and concerns professionally.
• Provide accurate information and appropriate solutions.
• Assist with orders, returns, refunds, and product-related concerns.
• Document customer interactions accurately.
• Resolve issues while following company policies and procedures.
• Meet quality, productivity, and customer satisfaction targets.

Qualifications

• Senior High School graduate or equivalent.
• Good English communication skills.
• Customer service or BPO experience is an advantage.
• Basic computer skills and ability to navigate multiple systems.
• Willing to work shifting schedules, weekends, and holidays.
• Willing to work on-site in McKinley West, Fort Bonifacio, Taguig.

Ideal Candidate: Customer-oriented, adaptable, professional, and willing to learn.