Oversees daily operations, ensuring a seamless guest experience and efficient management of staff. This role involves supervising front-of-house and back-of-house activities, maintaining high service standards, and driving operational excellence to meet business objectives.

Responsibilities:

• Manage day-to-day operations of the restaurant

• Delegate tasks to restaurant staff and supervise their performance.

• Lead the staff in actively learning the products, services, and campaigns / updates of the brand.

• Train employees on customer service best practices.

• Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence.

• Ensuring that all restaurant expenses are within budget and identifying ways to decrease operational costs.

• Coordinate with purchaser and order supplies, as needed (like takeaway cups, coffee, milk, and other ingredients).

• Taking inventory of restaurant supplies and ordering new stock as needed.

• Receiving delivered restaurant supplies and verifying that the correct items and quantities have been delivered.

• Maintain updated records of daily, weekly, and monthly revenues and expenses.

• Manage dining reservations.

• Suggesting new menu items based on customers' preferences and feedback.

• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service.

• Resolving customer complaints regarding food quality and customer service and escalating these whenever necessary.

• Ensure all cafe areas meet sanitation and safety standards.

• Nurture friendly relationships with customers to increase loyalty and boost our reputation.

• Identifying strategies to retain and attract customers.

• Keep an in-depth knowledge of the restaurant menu, beverages, and other product offerings.

• Updating signages and displays to attract customers such as the store merchandise shelves.

• Open or close the restaurant (when responsible for the first or last shift).

• Inform the next Shift Supervisor about pending tasks.

• Report maintenance and training needs.