• Supervise and coordinate the daily operations of the dining area to ensure efficient and high-quality service.
• Lead, schedule, and support dining staff to maintain excellent customer service standards.
• Monitor guest satisfaction and promptly resolve customer concerns or complaints.
• Ensure proper table setup, cleanliness, and organization of the dining area before, during, and after service.
• Coordinate with the kitchen and bar teams to ensure timely and accurate food and beverage service.
• Train, mentor, and evaluate dining staff on service standards, company policies, and operational procedures.
• Monitor staff attendance, grooming, and overall performance.
• Assist with opening and closing procedures, including cash handling and daily operational reports.
• Oversee reservations, seating arrangements, and table assignments to maximize service efficiency.
• Ensure compliance with food safety, sanitation, and health regulations.
• Monitor inventory of dining supplies and coordinate replenishment when necessary.
• Promote a positive work environment while maintaining high standards of professionalism and teamwork.
• Assist management in achieving service, sales, and guest satisfaction goals.

Job Requirements

• Previous experience as a Dining Supervisor, Shift Supervisor, or in a similar leadership role within the hospitality or restaurant industry.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and conflict resolution abilities.
• Ability to lead and motivate a team in a fast-paced environment.
• Knowledge of restaurant operations, food safety, and sanitation standards.
• Proficient in POS systems and basic cash-handling procedures.
• Strong organizational and problem-solving skills.
• Flexible availability, including evenings, weekends, and holidays.