About Us:

Top Asia is an HR Consulting and Outsourcing company that offers Staff Augmentation and Managed Services to various organizations.

Candidate Profile:

As Franchise Operations Manager, you must be sensible, keen on quality, and lead by example. As our ideal candidate, you should have been working in the food and service industry for at least 3 years, have earned excellence recognition, and want to explore career advancements. 

You will learn to be systematic and strategic in your work through the guidance and mentorship of a senior executive. You will also get to lead a team, be able to build their capabilities and be instrumental in their successes. Investing your time here will hone your people management skills, expand your process mastery, and be able to apply Neuro Science for transformative learning journey.

 Job Objectives:

• To build a network of competent team leads and support groups.
• To strengthen team dynamics, cultivate morale, and support independence.
• To meet service and production standards consistently.

Duties & Responsibilities:

• Facilitate onboarding orientations, general meetings, training, certifications, huddles, one on one.
• Visits and directly engages with Operations Manager, Restaurant Managers, Team Leads, and other key stakeholders.
• Conduct timely performance assessments and disseminate feedback reviews.
• Cascade's latest product, service, and production processes.
• Design and develop learning materials and applied methodologies.

Job Specifications:

• Bachelor's Degree in Hotel and Restaurant Management or any related field.
• Confident in reporting and in the use of office applications like spreadsheets, word documents, and slide presentations.
• At least 2 years experience in customer service and kitchen operations.
• Has strong knowledge of food production processes and food safety standards.
• Able to simplify complex subjects.
• Good commanding and written skills.
• Willing to do roving field assignments.
• Willing to work in San Juan City.