Description

• Respond to customer inquiries regarding reservations and services offered.
• Manage booking processes efficiently, ensuring accurate information is recorded.
• Assist customers in modifying or canceling their reservations as necessary.
• Provide exceptional customer service to enhance guest satisfaction.
• Maintain up-to-date knowledge of hotel policies, services, and local area attractions.

Requirements

• Educational Qualifications: Diploma in Hospitality Management or related field.
• Experience Level: 0–2 years of experience in customer service or hospitality.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Proficient in using reservation software and Microsoft Office Suite.
• Qualities and Traits: Strong attention to detail and ability to handle multiple tasks.
• Qualities and Traits: Positive attitude with a customer-centric approach.