• Assists Patients in the following: Prescription, Visit Follow Up, Non-Urgent Medical, and Test Result Questions
• Review the in-basket continuously throughout the day to triage all unread messages
• Reach out to patient by telephone for urgent issues (guidelines attached) and with the local site via telephone or email as appropriate
• Perform appropriate chart review and respond directly to patient through Epic MyChart
• Route messages requiring further clinical assistance from the site to the appropriate pool or provider (e.g., requests for changes in medication, new onset medical conditions or symptoms, referrals)
• Process medication refill requests and route to provider
• Document appropriately in the Epic EHR through the MyChart encounter
• Review and complete if appropriate or route to local site administrative pool
• Document appropriately in the Epic EHR

Qualifications:

• Must be a US Registered Nurse – New York Licensed
• Graduate of BS Nursing with active Philippines Registered Nurse
• With Clinical or Hospital experience of at least 2 years
• Amenable to work on night shift
• Ability to demonstrate critical and independent thinking
• Comfortable with providing patient education related to chronic conditions such as but not limited to diabetes, hypertension, asthma, COPD and heart failure,
• Excellent communication skills – written, interpersonal and the ability to communicate effectively via telephone and electronically
• Strong computer skills including Microsoft Office suite and Electronic Medical Records
• Excellent customer service skills