Key Responsibilities

Upskilling and Capability Development

·         Design and implement upskilling programs to enhance recruiters' sourcing, screening, interviewing, negotiation, and candidate management skills.

·         Conduct regular training sessions, workshops, and learning initiatives based on identified development needs.

·         Assess recruiter competencies and identify skill gaps through performance reviews, quality audits, and operational metrics.

·         Develop learning materials, job aids, guides, and best-practice resources to support continuous learning.

·         Introduce advanced recruitment techniques, market trends, and industry best practices to elevate recruiter performance.

Quality Assurance and Call Monitoring

·         Monitor and evaluate recruiter calls, interviews, and candidate interactions to ensure quality standards are consistently met.

·         Conduct quality audits and provide structured feedback to improve recruiter effectiveness.

·         Analyze call quality trends and identify opportunities for individual and team development.

·         Maintain quality scorecards and performance reports.

Coaching and Performance Enhancement

·         Conduct regular one-on-one coaching sessions focused on skill development, behavioral improvement, and performance enhancement.

·         Provide actionable feedback and coaching plans based on quality evaluations and recruitment metrics.

·         Support recruiters in overcoming challenges related to candidate engagement, communication, objection handling, and closing techniques.

·         Track coaching outcomes and measure improvements in recruiter performance.

Continuous Improvement

·         Analyze recruitment KPIs, quality scores, and hiring outcomes to identify training opportunities.

·         Partner with Recruitment Managers and Team Leaders to develop strategies that improve recruiter productivity and hiring success.

·         Promote a culture of continuous learning, professional growth, and operational excellence within the Recruitment Team.

·         Recommend and implement initiatives that strengthen recruitment capabilities and support organizational hiring goals.

Qualifications

·         Bachelor's Degree in Human Resources, Psychology, Business Administration, or a related field.

·         At least 2 years of experience in Recruitment, Learning and Development, Training, Quality Assurance, or Talent Acquisition.

·         Proven experience in coaching, mentoring, and developing recruitment professionals.

·         Strong understanding of recruitment processes, sourcing strategies, interviewing techniques, and talent acquisition best practices.

·         Excellent facilitation, coaching, communication, and presentation skills.

·         Strong analytical and performance management capabilities.