Location: BGC, Taguig

Schedule: Night Shift (11:00 PM – 8:00 AM)

Employment Type: Full-Time

Salary: PHP 47,000

Job Summary

We are looking for a customer-focused and results-driven US Healthcare Recruiter (Career Support Associate) to support job seekers throughout their employment journey. This role involves reviewing candidate profiles, matching applicants with suitable opportunities, coordinating interviews, and ensuring a positive experience for both candidates and employers.

The ideal candidate has strong customer service experience, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities

Job Seeker Support

• Review candidate profiles and resumes to identify suitable job opportunities.
• Match candidates with relevant openings through Jobley career pages and other sourcing channels.
• Assess candidate strengths and areas for improvement.
• Provide guidance on resume enhancements and profile optimization.
• Explain job requirements, employer expectations, and hiring processes to candidates.

Employer Support

• Coordinate interviews between employers and job seekers.
• Assist with interview scheduling and related arrangements.
• Ensure timely endorsement of qualified candidates to employers.
• Maintain communication with candidates throughout the recruitment process.
• Support placement efforts by ensuring a smooth candidate experience.

Qualifications

• At least 2 years of experience in Contact Center, Customer Service, Customer Care, or related roles.
• Demonstrated track record of delivering excellent customer or client service.
• Excellent English communication skills, both verbal and written.
• Comfortable making multiple outbound calls daily.
• Strong multitasking skills with the ability to navigate multiple systems and tools simultaneously.
• Stable employment history, preferably with at least 1 year tenure per employer within the last 2 years.

Preferred Qualifications

• At least 1 year of experience in US Recruitment Process Outsourcing (RPO) or recruitment-related sales.
• Experience supporting high-volume, seasonal, or mass hiring initiatives.
• Background in healthcare recruitment is an advantage but not required.

Compensation & Benefits

Performance Incentives

• Essentials Incentive during the probationary period based on behavioral performance, including work ethic, collaboration, and overall contribution.
• May be integrated into the employee's basic salary upon regularization.

Performance Reviews

• Performance evaluations conducted twice annually (June and December).
• Opportunity for salary increases based on performance.

Leave Benefits

• 24 leave credits annually:
• 12 Vacation Leaves
• 12 Sick Leaves
• Leave credits begin accruing upon employment and become available for use after probation.
• Up to 10 unused leave credits may be converted annually, subject to company policy.

Government & Employee Benefits

• Complete government-mandated benefits:
• SSS
• PhilHealth
• Pag-IBIG
• 13th Month Pay
• HMO Coverage (Etiqa – Maybank Group) effective on Day 1, including up to two dependents.
• 10% Night Differential for employees working US shift schedules.