We are hiring a Records Retrieval Specialist to handle the collection of case-related documents. This role involves working with medical facilities, coordinating authorizations, and ensuring that all documentation is processed efficiently.

Responsibilities:

• Oversee the complete process of retrieving medical records for assigned cases
• Submit authorization requests and maintain communication with medical facilities
• Coordinate any necessary notary services
• Keep case notes updated and manage documentation records
• Verify information for each case to ensure accuracy

• High School Diploma required; college courses are an advantage
• At least 6 months of BPO customer service experience
• Proficient in Microsoft Word, Excel, and data entry
• Strong written and verbal communication skills
• Ability to work in a fast-paced, high-pressure environment