Receptionist

I.             Principal Purpose of Job (Job Summary)

The Receptionist is responsible for assisting visitors, unit owners, guests, and customers by responding to their queries and concerns.

II.           Job Duties & Responsibilities

1.       Sees to it that the lobby/office premises are checked properly at the start of the day’s work;
2.      Ensures that residents and guest’s requests are acted upon immediately;
3.      Handles residents and guest items, mail, parcels, and packages according to prescribed procedure;
4.      Monitors all visitors for the day and their arrival and departure time;
5.      Ensures the smooth and effective flow of operation at the lobby throughout the day;
6.      Takes down and receives messages for residents and arriving guests and sees to it that they are relayed accordingly;
7.      Provides accurate information regarding the Condominium services and facilities;
8.     Provides concierge services such as taxi service, car rental, courier services, entertainment and leisure guide, newspaper etc., to unit owners and tenants;
9.     Performs related duties and responsibilities as may be assigned from time to time.
10.   Maintain lobby upkeep at all times.
11.    Provide concierge services to all unit owners and tenants as per the property’s house rules and regulations.
12.   Receive mails, parcels, and other document.
13.   Ensure that unit owners’ requests/complaints are being handled as per property procedures

III.            Job Specification

1. High School graduate of legal age/College graduate of any business, hospitality management, or office administration; with at least 1-year of experience in front desk operations, reception, customer service, or administrative support.
2. Must be able to communicate effectively in both English and Chinese (Mandarin)
3. Flexible and fast in picking up instructions;
4. Personable with excellent oral and written communication skills;
5. Computer proficient
6. Willing to be assigned in Binondo