Job Summary:

The receptionist / Customer Service Assistant is responsible for managing the front desk and providing excellent customer service to visitors, clients, and employees. This role involves handling administrative tasks, answering inquiries, and ensuring smooth day-to-day front office operations.

Key Responsibilities:

• Greet and welcome visitors in a friendly and professional manner
• Answer, screen, and forward incoming phone calls
• Maintain a clean and organized reception area
• Handle incoming and outgoing mail and deliveries
• Schedule appointments and manage calendars

Qualifications:

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus)
• Proven experience as a receptionist, front desk representative, or similar role
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Professional appearance and attitude

Working Conditions:

• May require sitting or standing for extended periods
• Onsite
• Standard business hours, with possible shifts depending on the organization