BASIC FUNCTION:

Attends to visitors and handles inquiries through phone and face-to-face communication. Provides accurate information about the organization to clients, customers, and the general public while ensuring smooth front desk operations.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Answers, screens, and directs incoming telephone calls.

• Takes and relays messages accurately and promptly.

• Provides information to callers, clients, and visitors.

• Greets and assists visitors entering the organization.

• Directs visitors to the appropriate person or department.

• Handles inquiries and concerns from the public and clients.

• Monitors visitor access and maintains log records.

• Ensures awareness of staff movements in and out of the organization.

• Provides general administrative and clerical support.

• Receives, sorts, and distributes mail, documents, and deliveries.

• Schedules and manages appointments and maintains appointment records (manual or electronic).

• Maintains reception area cleanliness, orderliness, and inventory of supplies.

• Assists in booking travel arrangements such as flights when required.

• Performs other related duties as may be assigned by the superior from time to time.