Front Office Associate

Felitacia Management Corporation

₱15-20K[Monthly]
On-site - Lapu-Lapu<1 Yr ExpHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Allowances

    Meal Allowance

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Perks Benefits

    Employee Discount

  • Professional Development

    Job Training

  • Time Off & Leave

    Maternity & Paternity Leave, Sick Leave, Vacation Leave

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  • Represents the hotel to the guest throughout all stages of the guest's stay.
  • Completes hotel guest’s check-in and check-out process in a timely and accurate manner and ensuring guest’s satisfaction and excellent feedbacks at all times.
  • Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.


  1. Register guests and assigns rooms. Accommodates special requests whenever possible.
  2. Assists in pre-registration and blocking of rooms for reservations.
  3. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  4. Understands room status and room status tracking.
  5. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
  6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  7. Knows the room rates, room location and types of available rooms as well as the activities and services of the property.
  8. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
  9. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  10. Knows how to use front office equipment.
  11. Process guest check-outs.
  12. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
  13. Uses proper telephone etiquette.
  14. Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's,
  15. Uses proper mail, package, and message handling procedures and record details in the courier Mail Register. Advise guest of any messages, mail, faxes, etc. received for them.
  16. Inform guest of the room safe and room key procedures.
  17. Communicate services and amenities of the hotel to guests.
  18. Obtain proper identification for tax-exempt guests and attach the form to registration card.
  19. Direct Concierge/Bellman to escort guest and transport their luggage to the room.
  20. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
  21. Attends department meetings.
  22. Reports any unusual occurrences or requests to the Department Head.
  23. Knows all safety and emergency procedures, Is aware of accident prevention policies.
  24. Maintains the cleanliness and neatness of the front desk area.
  25. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  26. Performs other tasks that may be assigned from time to time by the Department Heads.
  • A positive attitude and excellent communication skills.
  • Experience of motivating and leading a winning team.
  • Ability to remain calm whilst under pressure. Knowledge of Opera / Fidelio / Other Property Management System is required.
  • Core & Technical Skills: Trainable, Strong Leadership, Proactive, Flexible, Results-Oriented. Takes full initiative and values communication.
  • Personality required: Work with Integrity, Passionate, Trustworthy, Persistent, Optimistic, Team Player. Willing to work in Mactan, Cebu
  • Education: High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace.
  • Must be able to speak and understand the primary language used by the guests who visits the hotel.
  • Experience: Previous hotel-related experience desired.
  • Physical: Requires writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound.
English LanguageCustomer ServiceCustomer Relationship ManagementCommunication SkillsInterpersonal Skills
Preview

Early Grace Mula

HR AssociateFelitacia Management Corporation

Active within three days

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Working Location

Venus Bldg., Pusok, Lapu-Lapu City, Cebu, Philippines

Posted on 02 Apr 2025

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