Quality team Lead responsible for leading and managing the quality assurance team to ensure products/services meet company standards. Monitor performance, implement quality improvement initiatives, and drive compliance with processes and policies

Position: Quality Team Lead

Location: Eastwood, Quezon City

Salary: 45K to 50K

Work set up: On-site

Work shift: Shifting

Target start date: ASAP

Qualifications:

•Experience in BPO transactional quality is required

• Experience in handling/supporting any BPO Sales account is required

•Undergraduates/Graduates - Any discipline

•At least 2 years of relevant experience

•Excellent written and verbal communication

•Excellent people management, man management skills

•Strong interpersonal and influencing abilities

•Good process management skills · Able to think strategically, and develop business plans

•Able to work in terms of business opportunities, growth, and revenue

•Excellent skills in Excel/Quality Tools / Data Analysis / Analytical Skills / Reporting

•The candidate should have excellent problem-solving capabilities and lateral thinking skills

•Good to work onsite on the shifting schedule

•Amenable to start immediately