Internal Quality Assurance Officer

JOB SUMMARY

The Internal Quality Assurance Officer ensures that all organizational processes, procedures, and outputs comply with the company’s internal quality standards and regulatory requirements within the pawnshop and money services industry. The role is responsible for internal audits, document control, compliance monitoring, and continuous improvement initiatives. It also works closely with different departments to strengthen quality systems, resolve non-conformities, and ensure proper implementation of the Quality Management System (QMS).

KEY RESPONSIBILITIES

Internal Auditing

• Plan, schedule, and conduct internal quality audits across departments.
• Identify non-conformances and document audit findings.
• Monitor and ensure closure of corrective and preventive actions (CARs).

Document Control

• Review, update, and manage controlled documents (SOPs, policies, work instructions).
• Ensure proper version control and document accuracy.
• Maintain organized and updated quality documentation records.

Quality System Monitoring

• Monitor implementation and effectiveness of the Quality Management System (QMS).
• Ensure compliance with internal standards and external regulatory requirements.
• Support consistent execution of quality processes across departments.

Corrective Action Management

• Assist in investigation and resolution of non-conformities.
• Ensure timely implementation of corrective and preventive actions.
• Verify effectiveness of implemented solutions.

Audit & Compliance Support

• Assist in preparation for external audits and regulatory inspections.
• Coordinate with departments for audit requirements and responses.
• Support resolution of audit findings and compliance gaps.

Risk Management

• Assist in identifying operational and quality-related risks.
• Support implementation of risk mitigation strategies.
• Contribute to continuous improvement initiatives.

QUALIFICATIONS

• Bachelor’s degree in Engineering (Industrial, Chemical), Quality Management, or related field.
• Certification in Internal Auditing, Six Sigma, or Quality Assurance is an advantage.
• Minimum 1–3 years of experience in quality assurance, compliance, or audit functions.
• Experience in internal auditing and documentation review is required.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills.

PERSONAL ATTRIBUTES

• High integrity and strong ethical standards.
• Detail-oriented with strong accountability.
• Self-driven and proactive in task execution.
• Able to work independently and collaboratively.
• Adaptable to regulatory and process changes.
• Committed to continuous learning and improvement.

WORK SETUP

Full-time, On-site (Head Office)