Quality Analyst Bilingual ( Japanese and Korean )
Bravissimo Resourcing Inc.
Job Description
Benefits
Allowances
Meal Allowance, Transportation Allowance
Employee Recognition and Rewards
Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth
Insurance Health & Wellness
HMO
Time Off & Leave
Sick Leave, Vacation Leave
Key Responsibilities
- Interaction Monitoring: Listen to/read calls, chats, emails in both languages for quality and compliance.
- Performance Analysis: Score interactions against quality rubrics, providing detailed feedback.
- Reporting: Document findings, track metrics, and report on quality performance to leadership.
- Coaching: Facilitate calibration sessions and provide actionable insights to agents for improvement.
- Process Improvement: Identify trends, suggest solutions, and lead/participate in projects to fix issues and enhance workflows.
- Linguistic Quality : Ensure cultural appropriateness, clarity, and correct usage of both languages in communications.
Brisolutions Von
HR Manager Bravissimo Resourcing Inc.
Reply today 5 times
Working Location
Taguig. Taguig, Metro Manila, Philippines
Posted on 09 Dec 2025
Explore similar jobs
View more similar jobsQuality Assurance Assistant (Licensed Pharmacist or Chemist)
The Vito Consulting Group, Inc.₱25-30K[Monthly]
On-site - Taguig<1 Yr ExpBachelorFull-time
angelaRecruiter
Quality Assurance Administrator
J-K Network Services₱25-30K[Monthly]
On-site - Taguig1-3 Yrs ExpBachelorFull-time
J-K Recruiter_ExecRecruiter
Quality Assurance Assistant
Meatworld International, Inc.₱15-20K[Monthly]
On-site - Taguig<1 Yr ExpBachelorFull-time
BERNIE LIMAHR Manager
Quality Assurance and Food Safety (Frozen Meat)
Golden Acres Food Service Corporation₱30-40K[Monthly]
On-site - Taguig3-5 Yrs ExpBachelorFull-time
France MejiaHR Manager
Quality Assurance ( BFSI )
Gratitude Jobs Ahead HR Inc₱35-40K[Monthly]
On-site - Taguig3-5 Yrs ExpBachelorFull-time
Elizabeth NjokiSenior HR Recruiter
Sign In to Chat with Boss
Bossjob Safety Reminder
If your job position involves working overseas, please stay vigilant and keep all communication within the Bossjob platform to avoid potential scams.
Your safety is our priority. Be cautious if an employer has any of the following behaviors, and report them immediately through the platform.
- Requests your ID or personal documents unnecessarily
- Asks for money, deposits, guarantees, or property during the hiring process
- Pressures you to invest or raise funds
- Collects illicit benefits. Engages in any other illegal or suspicious activity
- Redirects you outside the platform to other websites or group chats not related to the company or role you’re applying for
