Makati City (Onsite)

Shifting Schedule

Are you passionate about quality, compliance, and continuous improvement? Join our growing team and help drive service excellence within our Healthcare Account!

Qualifications:

• At least 1 year of experience as a Quality Advocate, Quality Analyst, or Quality Assurance Specialist

• Must have experience in a BPO Healthcare Account

• Strong analytical and auditing skills

• Excellent communication and coaching abilities

• Knowledge of quality standards, performance metrics, and compliance requirements

• Willing to work onsite in Makati

• Amenable to a shifting schedule

Key Responsibilities:

• Monitor and evaluate customer interactions for quality and compliance

• Provide constructive feedback and coaching to agents

• Conduct audits and identify performance improvement opportunities

• Analyze quality trends and recommend action plans

• Collaborate with Operations and Training teams to improve overall performance

• Ensure adherence to client and company quality standards

• Competitive Salary Package
• Career Growth Opportunities
• Dynamic and Supportive Work Environment
• Healthcare Industry Exposure

Interested applicants may send their updated resume via DM.

Join a team where quality drives success and every interaction matters!