Quality Assurance Manager (Telco) – Urgent Hiring

Location: Davao (Onsite)

*Employment Type:** Full-Time

Salary:** ₱80,000 – ₱100,000

Urgent Hiring

About the Role

We are looking for an experienced **Quality Assurance Manager** with a strong background in the **Telecommunications (Telco) BPO industry**. If you have proven leadership experience in quality management and are passionate about driving operational excellence, we'd love to hear from you.

Key Responsibilities

* Lead and manage the Quality Assurance team to achieve performance and quality targets.

* Develop, implement, and continuously improve quality assurance processes and standards.

* Monitor team performance through audits, evaluations, and scorecards.

* Analyze quality trends and identify opportunities for process improvement.

* Partner with Operations, Training, and other stakeholders to improve customer experience and business outcomes.

* Provide coaching, mentoring, and performance management to QA Team Leads and Analysts.

* Ensure compliance with client requirements and internal quality standards.

* Prepare quality reports and present actionable insights to leadership.

Qualifications

* At least 2–3 years of recent Telco BPO experience (required).

* Minimum of 1 year of experience as a Quality Assurance Manager.

* Strong leadership and people management skills.

* Experience managing quality metrics, audits, calibration sessions, and continuous improvement initiatives.

* Experience handling the AT&T program is an advantage.**

* Willing to work 100% onsite in TP Davao

Why Join Us?

* Competitive salary package (**₱80,000 – ₱100,000**)

* Career growth opportunities

* Work with a dynamic and high-performing team

* Stable full-time employment