Change Management Analyst

• Minimum of 3 years of hands-on experience with Enterprise Change Management.
• Good understanding of other ITSM processes particularly with Change Management, Request Management, Incident Management, Problem Management, and Knowledge Management.
• Experience with ServiceNow or other IT Service Management solutions.
• Proficient in MS Office; preferably with advanced Excel knowledge.
• Experience in creating Change Management agenda, reports, and schedules is preferred.
• Experience in facilitation of Change Advisory Board (CAB) meetings is preferred.
• ITIL v4 and/or project management certifications preferred.
• Experience in QA functions such as System Integration Testing (SIT) and User Acceptance Testing (UAT) is preferred.

Responsibilities:

• Manage the lifecycle of a change (end-to-end), ensuring compliance with Albertsons’ Change Management policies and established guidelines.
• Enforce and track Change Management process to support Sarbanes-Oxley (SOX) and audit requirements.
• Review and process RFCs (Requests for Change) assessing risk and impact while maintaining balance between the need for change and potential negative impacts.
• Conduct pre-planning and conflict analysis reviews for all changes.
• Collaborate with change owners, implementers, stakeholders, and different IT support groups to negotiate implementation windows and ensure synergy.
• Facilitate Enterprise Change Advisory Board (CAB) and other Domain CAB meetings.
• Conduct post-implementation reviews for changes that negatively impacted business and service delivery.
• Follow up on RFCs with internal teams to ensure all changes are closed with proper documentation.
• Generate Change Management reports and review operational metrics to ensure KPIs are met.
• Champion improvements to existing Change Management policies, and procedures.
• Regularly review and update Change Management documentation to ensure relevance and accuracy.
• Participate in QA functions such as System Integration Testing (SIT) and User Acceptance Testing (UAT) during ServiceNow upgrades and Change Module enhancements.
• Assist IT employees in training, and adherence to the Change policy.
• Facilitate ITSM Change Management orientation, training, and roadshows.
• Support IT goals and objectives.